When a record watcher condition includes matching a sys_tag record by sys_id, a severe error occurs on the Incident form when the record changes.

Steps to Reproduce

  1. Configure a record watcher on incident that includes a condition based on sys_tag.
  2. Open two browser sessions. In one session, impersonate a different user.
  3. With one browser session view an incident.
  4. With the other browser session, update that incident's short description.


Modify the condition based on the sys_tag value so that it does not reference a specific tag sys_id.

Related Problem: PRB1344019

Seen In

Madrid Patch 2

Fixed In

Madrid Patch 4
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-01 10:55:29