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Flow Designer Execution Error - Support and Troubleshooting
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KB0752296

Flow Designer Execution Error


6238 Views Last updated : Jul 22, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The Flow Designer throws an error at the time of execution: {{action.requested_item}} is not a valid sc_req_item.

action.requested_item is not a valid sc_req_item error

Release

Madrid Patch 3 Hot Fix 2

Cause

This is a known issue from the Flow Designer action in Madrid.

Resolution

Run this script on your instance to clear the snapshot of the action used in the Flow Designer.

var def = new GlideRecord('sys_hub_action_type_definition'); 
def.addQuery('sys_name','Create Catalog Task').addOrCondition('sys_name','Get Catalog Variables'); 
def.query(); 
gs.print(def.getRowCount()); 
while(def.next()){ 
def.setValue('latest_snapshot',''); 
def.update(); 
} 

Note: The error is on "Get Catalog Variables", so in the script the second line on the specific item name should be used.

After running the script, the latest snapshot value of the item will be blank. To fix the issue, you need to deactivate the flow and activate it again.


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