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Description

If users open the same record in the service portal with two different browser tabs and when they edit the field, they can see the changes in both browser tabs. However, after editing the field in tab1, if you click to edit in tab2, then you won't be able to see the updated value which you were able to see when it is updated in tab1.

Steps to Reproduce

-Impersonate ITIL user and go to user_profile portal --> https://<instance_name>.service-now.com/sp?id=user_profile
-Open the same page in another browser tab
-Edit the "Bio" field in tab1.
Actual Behavior: You will see the value user entered in tab2 as well.
-Try to edit the same "Bio" field in tab2.
Actual Behavior: You won't be able to see the value which you set in tab1
Expected Behavior: You should be able to see the value when you edit the field.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1350882

Seen In

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Intended Fix Version

Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-07-16 05:28:00
Published:2019-07-16