Symptoms

After installing Connect Support, the Collaboration menu is not available within the application menu.

Release

All releases

Cause

This can occur when the application menu for Collaboration is disabled.

Resolution

Set the Collaborate application menu record to 'active = true'.  The default URL for this application menu is:

/nav_to.do?uri=sys_app_application.do?sys_id=3bb69c02d73321002ae9602b6e6103b2