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Connect Support is installed but does not show within the application menu - Support and Troubleshooting
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  • Connect Support is installed but does not show within the application menu
KB0752209

Connect Support is installed but does not show within the application menu


409 Views Last updated : Jan 9, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

After installing Connect Support, the Collaboration menu is not available within the application menu.

Release

All releases

Cause

This can occur when the application menu for Collaboration is disabled.

Resolution

Set the Collaborate application menu record to 'active = true'.  The default URL for this application menu is:

/nav_to.do?uri=sys_app_application.do?sys_id=3bb69c02d73321002ae9602b6e6103b2


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