Notifications

7 views

Description

When ITIL user accesses timecard table, a new view with name "default" is created

Steps to Reproduce

- Login as ITIL user
- This user needs to have Time card access.
- Create a new record.
- A new view with name "default" is created against this user.

Expected result - User should see default view configured on time_card table and new view should not be created.

Actual result - User gets a new view named as "default" view



Workaround

Please modify script of the below OOB view rule

https://<YourInstance>.service-now.com/nav_to.do?uri=sysrule_view.do?sys_id=6812ce26d7503200731800285e6103ac

From

else if (gs.nil(view))
answer = "default";

 

To

else if (gs.nil(view))
answer = "";

To set the view to default, we need to pass the name as blank and not "default". Since there is no view with name "default", system creates one for the logged in user.


Related Problem: PRB1350234

Seen In

There is no data to report.

Intended Fix Version

Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-10 22:15:18
Published:2019-07-11