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Description

When ITIL user accesses timecard table, a new view with name "default" is created

Steps to Reproduce

- Login as ITIL user
- This user needs to have Time card access.
- Create a new record.
- A new view with name "default" is created against this user.

Expected result - User should see default view configured on time_card table and new view should not be created.

Actual result - User gets a new view named as "default" view



Workaround

Please modify script of the below OOB view rule

https://<YourInstance>.service-now.com/nav_to.do?uri=sysrule_view.do?sys_id=6812ce26d7503200731800285e6103ac

From

else if (gs.nil(view))
answer = "default";

 

To

else if (gs.nil(view))
answer = "";

To set the view to default, we need to pass the name as blank and not "default". Since there is no view with name "default", system creates one for the logged in user.


Related Problem: PRB1350234

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Article Information

Last Updated:2019-07-10 22:15:18
Published:2019-07-11