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Guided Tours will not start; the 'Play' and 'Preview' buttons do not launch guided tours - Support and Troubleshooting
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KB0751686

Guided Tours will not start; the 'Play' and 'Preview' buttons do not launch guided tours


593 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

After creating a Guided Tour and opening the guided tour designer, the 'Preview' or 'Play' button will open a new tab but the Guided Tour will not start.  No introduction dialogs, and no callout boxes will appear. 

Release

Madrid

Cause

The cause may be that the sys_property com.glide.embedded.help.enabled is turned off (value = false).  

Resolution

To use Guided Tour features, it is advised to turn on (value = true) this system property. 


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