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Description

On the Mobile Agent App, setting an Advance Reference Qualifier does not work and changes the target field to read-only.

 

Steps to Reproduce

1- In the Incident form, create new Reference field of "Resolved Group" having advance qualifier "javascript: 'active=true^manager='+current.caller_id"
2- Go To Mobile Studio
3- Create Applet "Active Incidents"
4- Create Resolve Function by creating "Action Item" for resolution code, resolution notes and resolved group
5- Create function name "Resolve" by creating UI parameter and Item parameter
6- Go to Mobile agent app, click the resolve button. The "Resolved Group" field is disabled.

The "Resolved Group" is not editable and can not be populated with the group based on the caller_id.

Note: removing the advance qualifier on the "Resolved Group " field, the field becomes editable and populate all the values.

Workaround

This problem is under review and targeted to be fixed in a future release. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

If the advanced qualifier works on the standard platform, but not on mobile app, check if there are dependent fields. If so, the workaround is to explicitly add the dependent field.

 


Related Problem: PRB1345667

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Article Information

Last Updated:2019-08-20 11:47:47
Published:2019-07-15