Notifications

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Symptoms

Virtual agent topic has a keyword that is a stop word in ts_stop table and using it triggers the following error on the platform:

"Your text query contained only common words or ambiguous wildcards, please refine your search and try again" error

Release

ALL

Cause

If the keyword is a stop word in ts_stop table, the topic wont show up as VA does a contextual search similar to global search and does not query stop words. 

Resolution

Create a new record in ts_index_stop for that word in the sys_metadata and mark it as 'Not a stop word'.

For example:

If the keyword for a topic is issue, go to ts_index_stop and create the following record:

Index: sys_metadata

Word: issue

Stop mode: Not a stop word

Article Information

Last Updated:2019-06-27 08:20:34
Published:2019-06-20