Symptoms

'OAuth secret is not available' error message is seen when trying to access the instance from the classic mobile app

Release

Applicable to all

Cause

Querying for incorrect 'name' field in the oauth_entity record

Resolution

Ensure that 'name' field on oauth_entity record is pointing to the correct name out of the box. For example, in London release the name is SeviceNow Mobile App. In Madrid, the name is ServiceNow Classic Mobile App.