Service Portal Nested Filtered List Menu Items do not work 

Steps to Reproduce

  • Add a new menu item with below configuration to configured Header Menu on the portal.
    - Label - My Demands
    Type - page
    Condition - gs.isLoggedIn()
    Page - List
    - Add sub-menu item to above menu item with below configuration
    - Label - My Requests
    Type - Filtered list
    Condition - gs.isLoggedIn()
    Add table and conditions.
    - Goto portal.
    - New menu and sub-menu items are displayed in the header menu.
    - Click on "My Demands" and then "My Request".
    - Nothing happens.

    Expected behavior - Nested sub-menu item should work.

          Actual behavior - Clicking on nested sub-menu item does nothing


The possible workaround for this issue is to configure the sub-menu item of "Type" as "URL".

The Href / URL can be something like below :-


Related Problem: PRB1348984

Seen In

SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Intended Fix Version


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Article Information

Last Updated:2019-11-20 12:09:25