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Description

Symptoms:

1. Different sections such as (Forms, Form Sections etc.) under Related Links, are empty.

2. Before you click them, it shows a number next to name, for example: Forms(273)

3. After clicking number disappears.

4.Breadcrumb under these related links shows "view =(empty)", instead of "view =(default view)"

Most Probable Cause:

List v3 is enabled and property "glide.ui.list_v3.related_list" has value other than "off".

Solution:

1.Change the value of property "glide.ui.list_v3.related_list" to 'off'

2. Then cache.do

3. Log out and log in again.

4. For more details, refer to the knowledge article KB0690815. Here is the link for it:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0690815

 

Article Information

Last Updated:2019-08-02 20:39:53
Published:2019-06-20