Symptoms

For some users, the "Type your message here.." field does not show up on the Request Details on Service Portal 

Release

London

 

Cause

ACL

Resolution

Please try adding the following ACL to your environment to provide write access to the user.

1. Table level write access

A. Operation: Write
B. Table: "sc_req_item","None"
C. Role: Public

2. Field Level Write Access

A. Operation: Write
B. Table: "sc_req_item","*"
C. Role: Public