Symptoms

For some users, the "Type your message here.." field does not show up on the Request Details on Service Portal

Release

London

ACL

Please try adding the following ACL to your environment to provide write access to the user.

1. Table level write access

A. Operation: Write
B. Table: "sc_req_item","None"
C. Role: Public

2. Field Level Write Access

A. Operation: Write
B. Table: "sc_req_item","*"
C. Role: Public