Opening a kb_knowledge record in workspace does not display the form, instead, it displays the knowledge article view.

Steps to Reproduce

On OOB Madrid:

  1. As an Admin, open kb_knowledge list and open a record
  2. Configure the form layout, add a new view called Workspace and save
  3. Open Agent Workspace
  4. Go to My Lists
  5. Add a New list
  6. Name - Knowledge, table - kb_knowledge and save the list
  7. Open a knowledge record from the list in Workspace



This is expected behavior and by design in all currently supported releases

Related Problem: PRB1349118

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Article Information

Last Updated:2019-11-11 16:10:26