Description
Opening a kb_knowledge record in workspace does not display the form, instead, it displays the knowledge article view.
Steps to Reproduce
On OOB Madrid:
- As an Admin, open kb_knowledge list and open a record
- Configure the form layout, add a new view called Workspace and save
- Open Agent Workspace
- Go to My Lists
- Add a New list
- Name - Knowledge, table - kb_knowledge and save the list
- Open a knowledge record from the list in Workspace
Workaround
This is expected behavior and by design in all currently supported releases
Related Problem: PRB1349118