In London, when viewing the kb_home UI Page and clicking on a topic link, the page will show only the items that do not have a category. For instance, clicking on the Email topic will show a blank page as all of the items in the Email topic have a category associated with them.

In Kingston, the items are shown broken down by category.

Steps to Reproduce

  1. Login a London instance.
  2. Navigate to /kb_home.do .
  3. Click on the Email topic. Observe the page loaded is empty.


This problem was fixed In Madrid. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

Related Problem: PRB1317417

Seen In

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Fixed In


Associated Community Threads

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Article Information

Last Updated:2020-11-15 10:37:47