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Description

Symptoms

After upgrading to Madrid, the CI, Location, and Caller id reference fields have missing or no values.

Release

Madrid

Cause

Pre-Madrid, the CI, Location, and Caller id reference fields have a dependency on the Company field. However, it was not enforced when the Company field was not present in the form layout due to a Known Error (KB0538677

The Known Error was addressed in Madrid with PRB601488. Now the platform is enforcing the dependency on Company for reference fields even if the Company field is not present on form layout.

Resolution

The symptoms you are experiencing are expected behavior and as designed.

However, there are several things that you can do to resolve your issue:

  1. Remove the dependency on the Company field
  2. Ensure that your CI's, Locations, and Caller ids have associated Company values.

Article Information

Last Updated:2019-08-02 20:40:14
Published:2019-06-18