Madrid Patch 4 : Known Errors

This article presents notable known errors in  Madrid Patch 4, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Madrid Release Notes.

Severity 1

The following table lists notable Severity 1 known errors in this patch.

KB0715417PRB1252503PersistenceTPP migration on the upgrade can leave null sys_class_path values in partition tables
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2

The following table lists notable Severity 2 known errors in this patch.

KB0623810PRB1073350Import / ExportSlow business rule 'Set synchronous import set' due to non-indexed sort in setImportSetRow function to retrieve next row number
KB0696123PRB1091270Forms and FieldsReference qualifier on all fields is ignored when List V3 is enabled
KB0635660PRB1095142OrchestrationWhen custom workflow activity is published more than once and then transferred via update set, the activity will not show up in the workflow editor because the publish field is set to "false."
KB0689559PRB1108536Update SetsBusiness rule do not trigger upon internal actions on records inserted/updated to the sys_update_xml/sys_update_version tables
KB0727122PRB1113671DiscoveryDiscovery - Sensors business rule runs for non-Discovery ecc_queue inputs.
KB0639979PRB1149655Automated Test Frameworkatf_input_variable forms and sections appear broken - form layout has sections, but the form does not render them
KB0656924PRB1191307System ApplicationsCustomers are able to create multiple "Global" sys_scope records which causes issues on the instance
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if they are created in the wrong order
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0657641PRB1244501Import / ExportSynch transform uses fast lock that can cause SOAP threads to get hung up (PRB1200935), exhausting all integration semaphores
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0713191PRB1258912PersistenceATF rollback only rolls back the most recent change to a field
KB0681862PRB1258944NotifyNowOutbound connections to Twilio through NotifyNow API do not honor glide.http.proxy_host
KB0726390PRB1264889Dashboards and Home PagesDashboard Widgets do not load if an applied breakdown is deleted
KB0686716PRB1268370Platform SecurityDownloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0690836PRB1292056Forms and Fields[Security Bug] Client side script issues on OOB forms
KB0692003PRB1292140DiscoveryDiscovery creates duplicate models after enabling the Normalization Data Services plugin
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0717328PRB1308349ListsloadRow failure java.lang.NullPointerException when a "table name" field type is added to a form
KB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0778198PRB1318281Service MappingThe OSMapping script included takes too much time and runs CPU high
KB0725089PRB1321133Database IndexesList appears empty when large table optimization in TPP adds ignore index hint for cmdb$par index that doesn't exist in table cmdb
KB0724535PRB1324014Forms and FieldsSetting the user preference '\"enter_submits_form" to True and searching from a list on the form (or entering values in a string field) and pressing Enter causes the system to execute the first UI Action on the form.
KB0749647PRB1324041ListsAfter London Upgrade, Related List Personalization showing unsaved changes
KB0754350PRB1326958Platform PerformanceA large Cascade Delete may cause memory issues
KB0755865PRB1328207Customer Service ManagementLogin button on Customer Service Portal (CSM) registration page routes to wrong page (customer_service).
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0779403PRB1332439Mobile PlatformUnexpected Behaviour of list Screens with UI parameters. Screen is unclickable cannot open list view/UI parameters are bypassed to list view.
KB0750697PRB1332532Core PlatformBusiness Rule skipped in London if its filter_condition has more than one conditions and one of them contains 'HASITEMVARIABLE'
KB0783427PRB1333587Mobile PlatformSet the appropriate max_character length for the Mobile Platform table columns. It is currently set to 40 for some columns. Ex. sys_sg_related_list_map (relationship field), sys_sg_master_item (table field)
KB0750180PRB1333813Project ManagementUnable to import MPP project file to a sub-project
KB0748287PRB1337296Event ManagementAlert similarity causes performance issues when loading the alert form
KB0748227PRB1339853ConnectMadrid: Customer Service chat queue isn't accessible to users with the "snc_customerservice.customer" role.
KB0752447PRB1341509Server Side ScriptingGlideDate API not honoring getDisplayValueInternal()
KB0749498PRB1343281Performance Analytics[Fix-NY]Select Multiple Input type interactive filter does not work correctly when the reference field on the table is set to "Display = True"
KB0750098PRB1346731MID ServerMID selector override filter 'Override by capability' may cause MidSelector() to pick incorrect MID server
KB0750766PRB1348675Walk-Up ExperienceFor the French language, the 'Schedule appointment' button is not enabled in the Walk-up Experience portal
KB0751482PRB1349832PatternsAzure Database Pattern library step 56.1 "Filter to match only MS SQL" uses incorrect condition
KB0781937PRB1353174Knowledge ManagementReset the valid_to date on existing articles and preserve validity beyond Jan 1, 2020
KB0759361PRB1355320Mobile Studio (non-classic)In Mobile Studio, applet launchers do not load displaying a blank page
KB0758146PRB1356676PersistenceThe sys_dictionary_override.attributes max_length is 255 and does not match sys_dictionary.attributes which has max_length "large" since the fix for PRB914599
KB0759288PRB1358050Flow DesignerInside a flow using a field of type "List"in an "If" condition is not working as expected
KB0760270PRB1358846Password Reset ApplicationPassword Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition
KB0784339PRB1367576Platform LicensingNullPointerException Can Be Thrown During The Creation Of a Table Which Prevents The Table From Being Created Correctly, Caused If There Is A sys_db_object With An Empty Name
KB0783135PRB1370121Mobile (Classic)Unable to tap on string type fields where they freeze and are not-editable until at least few clicks in iOS 13.1.3 using Mobile Classic
KB0598314PRB609362UI Policy/Client ScriptIncident form validation issue allows ticket to get submitted without values in mandatory fields
KB0598962PRB619995EmailEmail client fails to save or send email if a certain size is exceeded
KB0621602PRB627055EmailFour-byte UTF8 emoji characters arriving in email are truncated in the sys_email record's subject, body, and/or text fields
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0717315PRB837118HTML EditorWYSIWYG editor in the KB article does not work for either URL or the local video library

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Last Updated:2019-11-13 22:00:15