Symptoms

When importing an MS Word document to convert to a KB article the images on KB article will be distorted.

Release

All versions

Environment

Knowledge Management

Cause

If the Word document contains shapes - Converting Microsoft Word "shapes" to HTML is not supported by TinyMCE editor

Resolution

Word documents should not contain any shapes when importing it into a KB article.

Additional Information

Import a Word document to a knowledge base using Knowledge Management v3