Notifications

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Issue

Symptoms

  • Executing discovery on "EMC Isilon" Pattern, it fails with identification error at IRE with below error
Identification CI Errors:
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,
Insertion failed with error,Insertion failed with error,Insertion failed with error,Insertion failed with error,

Release

  • Kingston P* and  London P*  

Environment

  • Instance activated with "Discovery and ServiceMapping Patterns" and enabled "EMC Isilon" Patterns 

Cause

  • The new patch fixes with "EMC Isilon" at the product level has been not provided under the current Pattern, hence the IRE could not understand the latest payload to translate and fails with error

Resolution

  • This issue will be fixed in future Pattern releases and no ETA for now
  • ServiceNow Pattern development team provided a Workaround to fix the issue, please follow below 

Additional Information

Article Information

Last Updated:2019-08-02 20:40:28
Published:2019-06-12