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Fields are still editable on the Change request created from Standard Change Template, even after including those in "readonly_fields" of the Standard Change properties. - Support and Troubleshooting
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  • Fields are still editable on the Change request created from Standard Change Template, even after including those in "readonly_fields" of the Standard Change properties.
KB0750605

Fields are still editable on the Change request created from Standard Change Template, even after including those in "readonly_fields" of the Standard Change properties.


2546 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

Fields are still editable on the Change Request created from Standard Change Template, even after including those in "readonly_fields" of the Standard Change properties.

Release

Any supported release

Cause

Client script "Mark standard change fields readonly" has been modified.

Resolution

We have a Client Script in the OOTB named "Mark standard change fields readonly" which make the fields Read-only on the Change Request created from Standard Change Template.
This is an onLoad client script defined on the "change_request" table.
The client script checks for the values entered into the "Read-only fields" field in the Standard Change Properties page.
Change>Administration>Standard Change Properties
If this client script has been modified or the script which verifies the system property has been altered, the fields won't be set to read-only.


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