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Description

When an IAM profile configured MID Server is pointed to an instance and tries to validate account via cloud configuration UI, account validation fails. The pattern exits and displays an error: Pattern exit because graceful termination. The credentials can't be used with the account ID provided.

 

Steps to Reproduce

  1. Log into the instance.
  2. Point the IAM configured MID Server to the instance.
  3. Click on Discover Cloud Resources.
  4. Add AWS account details --> Provide Name and Account ID.
  5. Keep the Credentials blank.
  6. Click on Test Account.


Actual: Validation does not occur and an error shows on the MID Server.  

Expected: Test account should get validated and then discover data centers and all resources.

Workaround

Install the June ServiceNow Store release.


Related Problem: PRB1335372

Seen In

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Fixed In

New York

Associated Community Threads

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Article Information

Last Updated:2019-07-31 02:33:40
Published:2019-06-11