AtMention / @Mention popup does not provide enough info/fields to distinguish the intended user. Apart from the profile picture, it may be impossible to differentiate between users with the same name.

Steps to Reproduce

1. Navigate to sys_user.list and open the record for Abel Tuter.
2. Add a 2 to the user name so that it reads abel.tuter2. Insert and Stay.
3. Repeat this process a few times, incrementing the number each time.
4. Navigate to incident.list and open any incident.
5. In the work notes, start typing @abel and notice the results are indistinguishable apart from the original's profile photo. The popup does not show columns that allow to identify the intended user.


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Related Problem: PRB1303383

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Article Information

Last Updated:2019-07-25 05:03:42