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Description

When the list is filtered by a date field, the Tags doesn't render in IE11 and there are Javascript errors in the browser console.

Steps to Reproduce

1)Go to Internet explorer 11.
2)Hop into demonightlylondon
3)Open incident.list
4)Personalize the list columns and add 'tags' field to it.
5)Filter the list using any Date field(example: 'created' before 'pick a date' from the date picker and don't select the option from the dropdown of the filter ) and run it.

Expected result: The Tags render without any issue.

Actual result: Notice the Tags doesn't render and there are console errors "Unable to get property 'getElementsbyTagName' of undefined or null reference".

The issue is reproducible only on demonightlylondon. Not in demonightlymadrid and demonightlykingston.

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1333035

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Article Information

Last Updated:2019-06-12 05:07:01
Published:2019-06-12