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Description

Attaching a KB article after posting the additional comments is concatenating the KB articles and previous additional comment posted

Steps to Reproduce

  • Open an existing incident
  • Go to the notes area and add an additional comment, customer-visible
  • You will see the additional comments is added to the notes area
  • Now search for an article and attach the article to the incident
  • The new update will look like: <Additional Comment added in Step 3> + < knowledge article>
  • Now search for another article and attach the same

Issue: The new update will look like:< additional comment added in step 3>+< knowledge article added in step 4>+< knowledge article added in step 6>
And this continues in a loop

Workaround

This issue is Fixed. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1317377

Seen In

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Intended Fix Version

New York

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Associated Community Threads

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Article Information

Last Updated:2019-06-24 10:36:43
Published:2019-06-18