Attaching a KB article after posting the additional comments is concatenating the KB articles and previous additional comment posted

Steps to Reproduce

  • Open an existing incident
  • Go to the notes area and add an additional comment, customer-visible
  • You will see the additional comments is added to the notes area
  • Now search for an article and attach the article to the incident
  • The new update will look like: <Additional Comment added in Step 3> + < knowledge article>
  • Now search for another article and attach the same

Issue: The new update will look like:< additional comment added in step 3>+< knowledge article added in step 4>+< knowledge article added in step 6>
And this continues in a loop


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Related Problem: PRB1317377

Seen In

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Fixed In

New York

Associated Community Threads

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Article Information

Last Updated:2019-06-24 10:36:43