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Description

Symptoms

On a knowledge article, the Related List : "Audit History" does not display any data

 

Steps to Reproduce: 

1. Navigate to Knowledge > All 
2. Open a knowledge article 
3. Configure > Related Lists > add the 'Audit History' 
4. Navigate to Related List > Audit History 
This displays no records. It is empty 
5. Navigate to the context menu of the record > History > List 
The audit records are loaded 
6. Navigate back to Related List > Audit History 
The audit records now display correctly 

 

 

Cause

The first time the Related List : 'Audit History' is accessed, the Refresh button should be clicked.

Resolution

Clicking on the 'Refresh' button on the 'Audit History' related list resolved the issue 

The first time the Related List : 'Audit History' is accessed, click the Refresh button. 

Please note that the Refresh button is available only to Administrators based on the condition of the UI Action. 

 

 

Article Information

Last Updated:2019-08-02 20:41:00
Published:2019-06-06