Filtering on List view generated by query business rule having "Top level OR" condition returns incorrect results

Steps to Reproduce

1. Create a query business rule on incident table
2. In the script section (similar to below) add an encoded query containing a Top level OR (NQ). Make sure it returns multiple records.


3. Save the business rule
4. Navigate to Incident list view
5. Once the form loads, add additional filter by right clicking and selecting "Show matching" or from the condition builder

Result: Incorrect results are shown


After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Technical Support.


Related Problem: PRB1309892

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Article Information

Last Updated:2020-11-16 02:32:01