Notifications

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Symptoms

Catalog Items Not Visible on Portal under the Category and cannot be searched for either

Release

All

Environment

Service Portal

Cause

This issue can be caused if the No Search(no_search) field is marked as true for the affected catalog item. This checkbox is used to prevent this item from being listed in search results and also in the Service Catalog widget on the Service Portal.

If this is selected:
  • In Service Portal, you can neither browse nor search for the item.

Resolution

If the No Search check box is checked for the item, uncheck it so that the item can be browsed and searched on the Portal

Additional Information

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html

Article Information

Last Updated:2019-06-06 06:33:30
Published:2019-06-05