Notifications

111 views

Description

A MID Server upgrading to a version that includes a JRE upgrade will have the whole \agent\jre folder replaced, and that will include the \agent\jre\lib\security\cacerts file that stores all SSL certificates used by Integrations, or to connect to the instance through a proxy.

e.g. An upgrade to/past Kingston Patch 14b Hotfix 1, London Patch 8 and Madrid will replace the /agent/jre folder with a new version based on OpenJDK.

As Java 8 is no longer supported, there will have to be another upgrade of the JRE to e.g 9/10/11 at some point in the the near future.

Steps to Reproduce

  1. Install a Kingston MID Server, which includes the Oracle JRE
  2. Using keystore.exe add a certificate to \agent\jre\lib\security\cacerts
  3. Upgrade the MID Server to Madrid
  4. A new empty cacerts file will overwrite the customer's file, loosing the ability to use those certificates.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

If you are aware of this problem beforehand, please move the JRE outside of the MID Server install folder(s), and then re-import your certificates:

  1. Stop the MID Server
  2. Before you upgrade look for cacerts file - backup the cacert file one level up of the JRE file 
  3. Once upgrade is done copy the cacerts file back to its original location 

If you have already lost the cacerts file, then you will need to Add SSL certificates for the MID Server again.


Related Problem: PRB1320637

Seen In

SR - IntegrationHub - JIRA Service Desk Integration r2 - v2.0.0
SR - IntegrationHub - Microsoft Teams Integration v1.0.0
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITSM - Collaboration Services for Task Communications Management - v1.1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-20 10:33:02
Published:2019-07-04