How to display request items (RITM) instead of Requests (REQ) on Service Portal header menuDescriptionHow to display request items (RITM) instead of Requests (REQ) on the Service Portal header menu. Procedure Navigate to menu item Requests of SP Header Menu: <instance-name>/nav_to.do?uri=sp_rectangle_menu_item.do?sys_id=ab1d6522875023000f220cf888cb0b32 Replace "sc_request" in the following line: t.record_watchers.push({'table':'sc_request','filter':'active=true^requested_for=' + u}); with "sc_req_item": t.record_watchers.push({'table':'sc_req_item','filter':'active=true^requested_for=' + u}); Comment the following lines in the server script: /*var z = new GlideRecord('sc_request');z.addActiveQuery();z.addQuery('requested_for', gs.getUserID());z.orderByDesc('sys_updated_on');z.setLimit(max);z.query();while (z.next()) {if (!z.canRead())continue;var ritm = new GlideRecord('sc_req_item');ritm.addQuery('request', z.getUniqueValue());ritm.query();if (!ritm.next())continue;var a = {};$sp.getRecordValues(a, z, 'sys_id,number,sys_updated_on');if (ritm.hasNext()) // there are multiple items for this requesta.short_description = ritm.getRowCount() + ' requested items';else if (!ritm.canRead()) // only one item, but user cannot see itcontinue;else // one item, and user can see ita.short_description = ritm.cat_item.getDisplayValue() || ritm.getDisplayValue("short_description");a.__table = z.getTableName();a.type = 'request';a.sortOrder = z.sys_updated_on.getGlideObject().getNumericValue();t.items.push(a);}*/ Add the following code: var z = new GlideRecord('sc_req_item');z.addActiveQuery();z.addQuery('request.requested_for', gs.getUserID());z.orderByDesc('sys_updated_on');z.setLimit(max);z.query();while (z.next()) { var a = {}; $sp.getRecordValues(a, z, 'sys_id,number,sys_updated_on'); a.short_description = z.cat_item.getDisplayValue() || z.getDisplayValue("short_description"); a.__table = z.getTableName(); a.type = 'record'; a.sortOrder = z.sys_updated_on.getGlideObject().getNumericValue(); t.items.push(a);} Save the change Additional InformationShow request items instead of Requests on sp header menu (Community)