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How to hide a Catalog item in Service Portal - Support and Troubleshooting
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  • How to hide a Catalog item in Service Portal
KB0749948

How to hide a Catalog item in Service Portal


14633 Views Last updated : Jul 24, 2025 public Copy Permalink English (Original)
  • English (Original)
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KB Summary by Now Assist

Issue

To hide a few catalog item's visibility in the service portal  OR If a catalog item is visible in Service Catalog and not in Service Portal then the first place to configure is the 'Hide on Service Portal' field in Catalog item.

Release

All Versions

Resolution

Hide of Service Portal (hide_sp) field present in every catalog item and this true/false field helps in hiding the catalog item in Service Portal.

  1. Navigate to Maintain Items
  2. Personalize the list 
  3. Add 'Hide on Service Portal' field to the list
  4. Now, 'Hide on Service Portal' is true/false values for respective catalog items

Hide on Service Portal with value 'true' refers to hide the Catalog item on Service Portal

Hide on Service Portal with value 'false' results to show the Catalog item on Service Portal


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