To hide few catalog items visibility in service portal OR If a catalog item is visible in Service Catalog and not in Service Portal then the first place to configure is 'Hide on Service Portal' field in Catalog item.
Hide of Service Portal (hide_sp) field present in every catalog item and this true/false field helps in hiding the catalog item in Service Portal.
- Navigate to Maintain Items
- Personalize the list
- Add 'Hide on Service Portal' field to the list
- Now, 'Hide on Service Portal' is true/false values for respective catalog items
Hide on Service Portal with value 'true' refers to hide the Catalog item on Service Portal
Hide on Service Portal with value 'false' results to show the Catalog item on Service Portal