Symptoms

Despite having the correct role assigned (scrum_user), users are no longer able to view backlogs under "Agile Development" >> "Agile Board" >> "Backlog". 


Steps to reproduce: 
1. Login to the ServiceNow instance as User with scrum_user role
2. Navigate to the Agile Board > Backlog tab 
3. Notice that it's now empty when there should be some backlogs on there. 

You see the message below: 

You do not have access to this backlog 
Ask the backlog owner to share it with you 

 

Release

All

Cause

In your instance you have activated the REST API ACL. 
Access Control: Table API 
/nav_to.do?uri=sys_security_acl.do?sys_id=9ef8bc918733320025fbd1a936cb0bdd 

Note: The sys Id may differ in your instance

ACL's on rest api tables(Table API) are deactivated OOB by default. However if the REST API ACL is activated, a user must have the snc_platform_rest_api_access role to make a request to that REST API. 

Resolution

When the 'TABLE API' ACL is activated, if a user does not have the snc_platform_rest_api_access role, he cannot access the Agile board. 
This is the expected behavior. 
Please refer to the documentation REST API ACL's in https://developer.servicenow.com/app.do#!/document/content/app_store_doc_rest_integrate_kingston_c_RESTAPISecurity?v=kingston 

As possible solutions try either of the below that meets your requirement 

1. Give your users the role 'snc_platform_rest_api_access' 

2. Alternatively to change the default behavior you can Modify the TABLE API ACL as following: 

- Remove requires role 'snc_platform_rest_api_access' 
-Add Advanced script as below: 
answer = (gs.isInteractive()) || gs.hasRole('snc_platform_rest_api_access'));