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With Accessibility enabled, there is a line of text displayed above HTML fields on the service portal - Support and Troubleshooting
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KB0749857

With Accessibility enabled, there is a line of text displayed above HTML fields on the service portal


344 Views Last updated : May 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

With Accessibility enabled, there is a line of text displayed above HTML fields on the service portal

Release

London+

Cause

With Accessibility enabled on an instance, the HTML fields on the portal show a line of text that explains users on how to use the keyboard to use the controls for the HTML editor toolbar.

On the platform, this has always been shown as a help icon which can be clicked on to see the help text.

On the service portal, this text did not show up until Kingston but starting with London when the associated PRB for this was fixed, users who have accessibility turned on will now see a line of text just above the HTML field's toolbar. 


Resolution

This is an intentional change starting London and text will show if Accessibility is turned on.


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