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Export to XML does not include Variables e.g for service catalog items - Support and Troubleshooting
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  • Export to XML does not include Variables e.g for service catalog items
KB0749852

Export to XML does not include Variables e.g for service catalog items


1269 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms/Limitation


  • When Exporting to XML a record which includes Variables such as service catalog items the Variables are not exported.
  • Currently the Export to XML only includes Journal Fields and Attachments as related records.

Release


  • Madrid and previous versions

Cause


  • This is an Export XML limitation

Resolution


  • There is no workaround available. If this is done in the context of an Export/Import from an instance to another the Variables should be recreated in the target instance.

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