Symptoms/Limitation

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• When Exporting to XML a record which includes Variables such as service catalog items the Variables are not exported.
• Currently the Export to XML only includes Journal Fields and Attachments as related records.

Release

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• Madrid and previous versions

Cause

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• This is an Export XML limitation

Resolution

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• There is no workaround available. If this is done in the context of an Export/Import from an instance to another the Variables should be recreated in the target instance.