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Description

Scenario 1: During an upgrade from London to Madrid (which includes VR version 7.0.9) and then to (VR version 8.0.12) from the ServiceNow Store, the VR Setup Assistant module is overwritten with an incorrect URL.

Scenario 2: After an update from VR version 7.0.9  to VR version 8.0.12 (whether from London or Madrid), you see a duplicate VR Setup Assistant module.

Steps to Reproduce

Scenario 1:

  1. Install VR on London instance.
  2. Upgrade to Madrid (which includes VR version 7.0.9).
  3. From the ServiceNow Store update to Madrid VR version 8.0.12.
  4. Because in the London version of VR Setup Assistant was a separate application, the VR version 8.0.12 Setup Assistant incorrectly links to $secops_setup_assistant.do. It should be $secops_setup_assistant_vr.do.

Scenario 2:

  1. Install VR version 7.0.9 VR in a Madrid instance (from a London upgrade or the ServiceNow Store).
  2. Update from VR version 7.0.9 to VR version 8.0.12.
  3. You see a duplicate Setup Assistant module.

Workaround

Scenario 1:

After an upgrade from London (with VR) to Madrid (which contains VR version 7.0.9), an upgrade to VR version 8.0.12 results in the Setup assistant module pointing to the wrong module URL.

To fix this, install the Security Operations Setup Assistant application (version 8.0.9) from the ServiceNow Store. This removes the pointer to the wrong module URL. This is unique to the London upgrade to Madrid for VR.

Scenario 2:

After an update from VR version 7.0.9  to VR version 8.0.12 (whether starting from a London upgrade or initial Madrid instance) you see a duplicate VR Setup Assistant module.

To remove the duplicate module navigate to the sys_app_module table and search for the module with sysid ="26b66fb93b5203005a9149a4d2efc4f1".  Delete the module, by clicking on Delete UI action.

This affects both London upgrades to Madrid and fresh install Madrid with VR version 7.0.9 updates to version 8.0.12.


Related Problem: PRB1343691

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

New York

Associated Community Threads

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Article Information

Last Updated:2019-10-03 22:17:45
Published:2019-10-04