Build information:
<Builds that are known to be affected (e.g. June 2011 Preview 2)> London, Madrid, Madrid Patch 1
<Builds that are known NOT to be affected (e.g. Calgary Patch 2, Hot fix 5)
> Jakarta, Kingston patch 13

Issue Description:
Submit button in not working for Record Producer in Mobile application as well as mobile browser.
For further reference, please find the screen-recording attached.

Steps to Reproduce

  1. Navigate to $
  2. Click Service Catalog.
  3. Click Can We Help You?
  4. Select any request.
  5. Fill in the details and click Submit.

Expected behavior : The Submit button should work and redirect you to the new record.
Actual behavior: The Submit button does not work and no new record is generated.


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Madrid patch 3

New York

Related Problem: PRB1330616

Seen In

Madrid Patch 0
Madrid Patch 1

Intended Fix Version

New York

Fixed In

Madrid Patch 3

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-30 22:23:24