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Description

Build information:
<Builds that are known to be affected (e.g. June 2011 Preview 2)> London, Madrid, Madrid Patch 1
<Builds that are known NOT to be affected (e.g. Calgary Patch 2, Hot fix 5)
> Jakarta, Kingston patch 13

Issue Description:
Submit button in not working for Record Producer in Mobile application as well as mobile browser.
For further reference, please find the screen-recording attached.

Steps to Reproduce

  1. Navigate to $m.do.
  2. Click Service Catalog.
  3. Click Can We Help You?
  4. Select any request.
  5. Fill in the details and click Submit.

Expected behavior : The Submit button should work and redirect you to the new record.
Actual behavior: The Submit button does not work and no new record is generated.

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Madrid patch 3

New York


Related Problem: PRB1330616

Seen In

Madrid Patch 0
Madrid Patch 1

Intended Fix Version

New York

Fixed In

Madrid Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-30 22:23:24
Published:2019-07-01