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Description

Inconsistent Search results when keyword contains period/underscore/hashtag

Steps to Reproduce

1. In the first table, e.g, kb_knowledge, Create a new record with a short description containing wordA.wordB.wordC-wordD

2. In another table, e.g, incident, create one record with a short description containing wordA.wordB

3. In kb_knowledge table, search for wordA.wordB. the previous document added in 1 will not be found

You will see the results when doing search withing quotes like "wordA.wordB"

Workaround

Create a new system property as follows:

Name: glide.ts.index.preserve.whole.split.token

Type: true|false

Value: false


Related Problem: PRB1338556

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35

Intended Fix Version

Orlando

Fixed In

Madrid Patch 8
New York Patch 2

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-10-15 19:21:38
Published:2019-09-12