Can't create events in the Team Calendar
The behaviour is expected in London version.
The document says that the Team Calendar is used to VIEW a list of agents in the assignment groups and their work order tasks and events. But it does not say you can create an event here:
It also mentions:
- Click an event in the calendar to display overview information in a pop-up window.
- Double-click an event in the calendar to open the event record or click Open in the pop-up window.
- Update an event from the event record.
If you want to create an event , please go through below document-
However, from Madrid version the behaviour is changed and you can create events from the team calendar.