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Description

Symptoms

Can't create events in the Team Calendar

Release

London

Cause

The behaviour is expected in London version.

Additional Information

The document says that the Team Calendar is used to VIEW a list of agents in the assignment groups and their work order tasks and events. But it does not say you can create an event here: 
https://docs.servicenow.com/bundle/london-customer-service-management/page/product/field-service-management/reference/field-service-manager-team-calendar.html 

It also mentions: 
- Click an event in the calendar to display overview information in a pop-up window. 
- Double-click an event in the calendar to open the event record or click Open in the pop-up window. 
- Update an event from the event record. 

If you want to create an event , please go through below document- 
https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/customer-service-management/task/create-personal-event-for-agent.html 

However, from Madrid version the behaviour is changed and you can create events from the team calendar.

https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/field-service-management/task/manage-events-for-agents.html

Article Information

Last Updated:2019-08-02 20:41:48
Published:2019-05-29