Notifications

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Description

Updates to Knowledge Article are not seen by other users

User can only see his updates

Knowledge not updated

Cannot see article updates

Cause

The user language is invalid. The language was set to 'NUL' which is invalid

The 'Text' field on kb_knowledge is a Translated HTML field, which means that there are different translations for this field, depending on the language of the editor or reader. 

Since 'NUL' is not a valid option for the sys_user.language, the other users were unable to read the corresponding translated KB article

Resolution

Set the language of the user to a valid value

Also, update the language of the records in the table [sys_translated_text] which contains the invalid language.

Article Information

Last Updated:2019-08-23 05:49:30
Published:2019-08-23