Notifications

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Description

Symptoms

Any email notification, which uses sc_req_item.itil email template will not display the comments.

Release

All releases till New York

Cause

This is happening, because in OOB sc_req_item.itil email template, comments are denoted by ${u_comments_and_work_notes} in the email body.

Resolution

The comments in the email template can be modified to ${comments_and_work_notes} and used.

 

Same has been fixed in New York release.

Article Information

Last Updated:2019-08-02 20:41:55
Published:2019-06-14