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Description

If you create an application with an ampersand (&) in the name such as "HR & Training", and then create a dashboard within this application scope, when trying to access the dashboard, this will throw errors like:

"The entity name must immediately follow the '&' in the entity reference"
"The reference to entity 'c' must end with the ';' delimiter"

Steps to Reproduce

1. Create an application with name containing "&" such as 'HR & Training" (System Applications > My Company Applications).

2. Make sure you are in the application scope created in step 1.

3. Go to /$pa_dashboards_overview.do (Performance Analytics > Dashboards).

4. Create a new dashboard and click on the Update UI Action. Notice the errors and the dashboard not being displayed.

 

Workaround

This problem has been fixed. There is no workaround rather than removing the '&' from the affected sys_app record name. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.


Related Problem: PRB1344518

Seen In

SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

Madrid Patch 10
New York Patch 5
Orlando

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-17 13:14:57
Published:2020-05-25