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Symptoms

Windows Desktop are incorrectly being classified as Window Server class.

Release

Madrid Patch 3

Cause

Discovering Windows LTSB machines  are not classified as Computer . It is classified as Windows Server

Windows 10 LTSB workstations have the following OS name:
Microsoft Windows 10 Enterprise 2016 LTSB

This means that they can match on the 2016 Server classification.

Resolution

If we add an additional criteria to server classifications "name contains server" then classification works as expected again.

Steps:

Navigate to CI Classifications  >  Windows.

Filter the list of windows classification where table is cmdb_ci_win_server

https://INSTANCE_NAME.service-now.com/discovery_classy_windows_list.do?sysparm_query=table%3Dcmdb_ci_win_server

Replace INSTANCE_NAME with customer's instance name

For each of the classifications Add new Criteria as name contains server. 

Save all the records

Rerun the discovery and verify that CI gets classified as a computer. 

Additional Information

Related to PRB1322288

Article Information

Last Updated:2019-06-10 17:50:02
Published:2019-05-24