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HTTP Logs Levels are not working - Support and Troubleshooting
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  • HTTP Logs Levels are not working
KB0749587

HTTP Logs Levels are not working


1812 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Overview

HTTP Logging not working for any HTTP log levels.

Subject

HTTP Logging not working for any HTTP log levels.

Example

For outbound REST calls, HTTP logging is not happening for all the log levels. If the instance is sending the outbount REST messages thourgh MID Server. Logging will not be done in HTTP logs, rather it is handled by ECC queue and mid server.

So, we shall not be able to see the logs in Outbound HTTP logs.

Additional Information

Initially, we also checked :

https://docs.servicenow.com/csh?topicname=outbound-logging-properties.html&version=latest 

Set 'glide.outbound_http_log.override' to 'true' 
Set 'glide.outbound_http_log.override.level' to 'ALL' 


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