Contents

1. Overview
2. Plugins
3. CMP Versions
4. Credentials & Accounts
5. MID Server for CMP
6. Cloud Discovery
7. Catalogs & Blueprints
8. Provisioning
9. Brownfiled VM Management
10. Stack & Resource Operations
11. Cloud Billing
12. CMP License & Budget
13. Cloud Alert Management
14. Cloud Policies & Execute Scripts
15. Cloud Tag Management
16. Domain Separation for CMP
17. Advanced CMP

1. Overview

Product Docs

1. 1. Cloud Provisioning and Governance

2. Plugins

CMP Required Plugins

Note: By default, when the "Discovery" Plugin is activated, the "Cloud Management Core" and "Cloud API" plugins will be activated as a dependency for "Discovery".

Plugins required for Domain Separation with CMP

Additional Information

1. 1. Request the Cloud Provisioning and Governance application

3. CMP Versions

1. Difference between CMPv1 & CMPv2
2. What do CMPv1 and CMPv2 mean?

4. Credentials & Accounts

Product Docs

1. 1. Store the Azure service principal credentials in the instance
   2. Create the credentials that enable Cloud Management to access your AWS data
   3. Assume an AWS role for temporary cloud Discovery credentials
      
      

Knowledge Articles

1. 1. Credential exchange between ServiceNow API and Azure Cloud
   2. Azure Service Principal Credential verification from the command line (CLI)
   3. AWS Credential verification from the command line (CLI)
   4. Fixed credentials for NodeAccess on ExecuteScript Operation(CMP)
   5. How to test AWS REST API using POSTMAN
   6. AWS Main & Member account Roles/Permissions with Servicenow Discovery
   7. How to make sure the sub account Discovery created from the Main AWS Account works as expected

5. MID Server for CMP

• Working with CMPv1 was designed to execute the Cloud Resource Discovery without a MID server and uses APIProxy probes.
• Starting from the CMPv2, the Cloud Resource Discovery and Cloud Orchestration are designed to use MID Server.
  
  
  • Refer: Set up MID Servers to connect Cloud Management
    

Knowledge Articles

1. 1. Configure a MID Server for cloud discovery
   2. CMP - MID Server selection customization for Cloud Operations
   3. Cloud Management: How to Execute a PowerShell script locally on the MID server instead of on the provisioned VM when launching a stack (during cloud provisioning)
   4. If default Mid Server Override is customized, after instance is upgraded to Madrid release, MID Server Selection is broken for Cloud Discovery / Cloud Account Discovery

6. Cloud Discovery

1. 1.  Cloud Discovery Landing Page

7. Catalogs

Product Docs

1. 1. Create a cloud catalog item
   2. Cloud catalog form configuration examples
   3. Publish a blueprint as a cloud catalog item
   4. Create a cloud template

Knowledge Articles

1. 1. Blueprints - Catalogs & Templates
   2. Blueprints, Vmware and Terraform
   3. CMP Static IP parameters in Resource Block
   4. Cloud Catalog Items Actions under Rules - Lookup fields not displaying the Actual value
   5. Manage Attribute Related Link is not visible on the Cloud catalog form
   6. Missing ACLs for "sn.cmp.cloud_service_designer" role to add input parameters on Blueprint
   7. [CMP\CFT Template] VM name is "empty" in AWS Portal which is provisioned from CMP
   8. Blueprints and Vmware
   9. AWS-CFT Provisioning failed with Requires capabilities : [CAPABILITY_IAM]

8. Provisioning

Product Docs

1. 1. Azure VM provisioning walkthrough
   2. AWS VM provisioning walkthrough
   3. Create pre-provisioning operations
   4. Example: Post-provision cloud script

Knowledge Articles

1. 1. How to find out the returned message from Azure when CMP failed to deprovision a cloud resource - example: Microsoft.Network/virtualNetworks
   2. [CMP\Stack provision] Failed to launch stack from Cloud User Portal
   3. Cloud Management V2 - VMWare Questions
   4. CMP - Stack error "User or Group Quota Exceeded"
   5. CMP - Stack Provisioning fails with error "Failed with status code and message: 400"
   6. Perform Stack provision operation using REST API without Cloud User Portal
   7. Template Requirements for VMware provisioning with ServiceNow Cloud Management
   8. Update a cmdb_ci_vm_instance record post-Cloud Provisioning using Policies
   9. ARM/CFT/GCP/Terraform Template Verification on Cloud Provider prior Provisioning with CPG
   10. Azure Cloud Provisioning of a Linux Virtual Machine fails with error "com.jcraft.jsch.JSchException: Auth fail ..."
   11. Azure deprovisioning fails for VMs with "StandardSSD_LRS" storage account type
   12. [GCP\Response API] Stack provisioning request is failing for Google Cloud

9. Brownfield VM Management

1. Virtual Machines provisioned using CMP are called as GreenFiled VMS and the Virtual Machines provisioned by AWS/Azure console and discovered by Servicenow are called as Brownfield VMs.
2. Either provisioned or discovered VMs, both the Greenfield and Brownfield VMs located under "cmdb_ci_vm_instance"
3. By default, the Greenfield VMs are visible under the User Portal and available for Life Cycle operations (Stop, Start.. Etc) and for Resource Operations.
4. To make the Brownfield VMs also to be visible under the User Portal, the VMs must need to be manually populated with "Assigned To" field.
5. Once the Brownfield VM is available under the User Portal, have the opportunity to use the Life Cycle and Resource Operations.

Knowledge Articles

1. 1. InvalidInstanceID error when performing stop operation on Brownfield VM's
   2. Cannot Stop Brown Field VM's from Cloud Management

10. Stack & Resource Operations

Product Docs

1. 1. Launch a stack
   2. Manage a stack
   3. Perform a life-cycle operation on a stack or resource
   4. Open cloud orchestrations

Knowledge Articles

1. 1. CMP Resource level operations have duplicate Deprovision
   2. Resource Operations are not visible at User Portal
   3. Guest Interface & Host Resource'
   4. Cloud Management: Change Request  does not populate when executing Stack Life Cycle Operations
   5. Cloud user portal | Stacks with the same owner group do not have  visibility for other group members
   6. In Blueprint Request Workflow fails with an Error - "Capacity Check Failed"
   7.  

11. Cloud Billing

1. 1. Landing page for ServiceNow Cloud Insights

12. CMP License & Budget

Knowledge Articles

1. 1. FAQ - CMP - Node licensing and calculation
   2. How user budget consumption is calculated and updated in the cloud management user portal
   3. CMP VM count in CMDB for Licensing
   4. CMP - Budget Consumption (FAQs)

13. CMP Alert Configuration

Product Docs

1. 1. Set up AWS event processing for Discovery and Service Mapping 
   2. Configure the Azure Alert service to auto-update the CMDB
   3. Configure the VMware Events service to auto-update the CMDB
   4. Configure the Google Stackdriver Logging service to auto-update the CMDB

Knowledge Articles

1. 1. Azure alert configuration with CMP
   2. AWS alert configuration with CMP
   3. VMware alert configuration with CMP
   4. Google alert configuration with CMP
   5. Ingesting Azure Alerts Using Generic JSON Script
   6. Processed date is missing on the sn_cmp_cloud_event record when the cloud event triggers a horizontal pattern
   7. Cloud Events mark deleted resource as "In Maintenance" instead of "Absent"