When attaching a video using the URL option, the video will attach however will not load.

Steps to Reproduce

Reproducible in Kingston and above, and within all browsers:
1) Open an existing or create a new KB article.
2) On the tinyMCE editor, select Insert/Modify video
3) Select the follwing:
- Type: URL
- Video: (for example)
4) Click Ok.
Notice that the video attaches to the article however gives a black preview.
When viewing the KB article within Chrome, the video bakcground is black and cannot be played.
When viewing the KB in Firefox, the frame is replaced with an error: "No video with supported format and MIME type found".

5) Reproduce the above steps 1-4 in the latest Jakarta Instance.
Notice the video can be previewed in all browsers and plays as expected.


This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..


Related Problem: PRB1330437

Seen In

Fuji Patch 9 Hot Fix 1

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-29 05:17:57