Notifications

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Description

There are additional spaces in emails via inbound email actions. Viz Between header and body, or body and footer.

 

Release or Environment

All

Resolution

Emails coming via inbound actions are having email scripts, and they are not inline with HTML codes. Hence there is an additional space coming in the email sent.

Adding "Newlines to HTML" in email scripting helped in removing the additional spaces.

Additional Information

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/concept/c_HandlingLineBreaks.html 

Article Information

Last Updated:2020-06-14 05:57:35
Published:2020-06-14