Notifications

40 views

Symptoms

The email record will have a blank email body.
The email log has a message Attachment: ,text/plain
An attachment that contains the email body text may be attached to the target record.
The headers contain Content-Disposition: inline

Release

Madrid and higher.

Cause

Starting in Madrid, there was a change in design where if the email headers contain Content-Disposition: inline, we assume this means it is an attachment. However, in some cases, the customer is sending text inline.

Resolution

To revert to the pre-Madrid behavior:

1. In the Application Navigator, enter sys_properties.list
2. Click New.
Name: glide.email.inbound.textplain_attachment_into_text_body
Type: true|false
Value: true
3. Click Submit.

Article Information

Last Updated:2019-05-21 14:04:18
Published:2019-05-21