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Description

Discovery Home Subnet Discovery does not run 'Network Routing Device - Light' pattern against the next hop Routers/L3 Switches of the starting routers, and it should.
This leads to failing to discover the next hop routers/L3 switches in the chain.

Steps to Reproduce

  1. Navigate to Discovery home > Configure the subnet discovery with 1 MID server that its default gateway router/L3 switch has a next hop that should be discovered.

Actual behavior:
'Network Routing Device - Light' pattern will run only against the starting router and it will not be triggered against the discovered next hops of the starting router 'MID server default gateway'.

Expected behavior:
'Network Routing Device - Light' pattern should be triggered by Subnet Discovery - On Target Discovery Success - Post Sensor Script against the identified next hops.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

The routers could be added manually to the Subnet Discovery configuration. You can query a list of the dscy_route_next_hop table for the first router, where dest_ip_network is "0.0.0.0/0" to find the routers.

 


Related Problem: PRB1344543

Seen In

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Intended Fix Version

Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-05-21 19:32:17
Published:2019-05-21