When importing Software Asset Management Entitlements through an excel sheet, the start and end date are not added correctly to the record.

Steps to Reproduce

- Enable SAMP plugin
- Navigate to Software Asset > Import Entitlements
- Download the Excel sheet template and fill it in making sure that the start and end dates are filled
- Import the excel sheet
- The record will have different start/end dates (illogical dates)


Workaround 1:

Go to System properties -> Basic Configuration and change the Date format to yyyy-MM-dd.

If this workaround is not possible, please contact Support to implement a temporary fix in the SAMPEntitlementUtil script include as this is protected.

Workaround 2:

Apply the update set attached to this article. Note: Applicable to Madrid instances only.

Related Problem: PRB1331499

Seen In

London Patch 10
London Patch 6
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - PA Premium Integration - New York 2019 Q3

Fixed In

Madrid Patch 5
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-03-02 14:01:25