When a user has a lot of favorites (around 10+) in the sidebar, and the order of them are switched and saved, a refresh of the page will undo the recent ordering of the favorites.

To put another way, reordering of the favorites does not persist between refreshes when there is a large amount of them (around 10+)

Steps to Reproduce


In an affected instance:

  1. Impersonate a user (eg, Fred Luddy from the demo data set)
  2. Add 10+ things to Favorites (top level app modules and some sub modules)
  3. Click pencil icon in side bar and reorder them
  4. Save and notice current order (or take screenshot to compare)
  5. Refresh page
  6. Notice that the order of favorites has not persisted


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1327780

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Intended Fix Version

New York

Fixed In

Madrid Patch 5

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-13 01:11:33