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Description

When a user has a lot of favorites (around 10+) in the sidebar, and the order of them are switched and saved, a refresh of the page will undo the recent ordering of the favorites.

To put another way, reordering of the favorites does not persist between refreshes when there is a large amount of them (around 10+)

Steps to Reproduce

 

In an affected instance:

  1. Impersonate a user (eg, Fred Luddy from the demo data set)
  2. Add 10+ things to Favorites (top level app modules and some sub modules)
  3. Click pencil icon in side bar and reorder them
  4. Save and notice current order (or take screenshot to compare)
  5. Refresh page
  6. Notice that the order of favorites has not persisted

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1327780

Seen In

There is no data to report.

Intended Fix Version

Madrid Patch 5
New York

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-06-07 17:29:02
Published:2019-05-20