When the user reorders / edits / updates the bookmarks/favorites, the changes made does not get saved even after browser refresh. After the browser refresh, the changes made are unsaved.

Steps to Reproduce

In an affected instance:

  1. Impersonate a user (eg, Fred Luddy from the demo data set)
  2. Add a Favorite that has top level app modules and some sub modules
  3. Click pencil icon in side bar and reorder them
  4. Save and notice current order (or take screenshot to compare)
  5. Refresh page
  6. Notice that the order of favorites has not persisted


The issue happens only when there are 2 separators in the bookmark group. Removing the separators will resolve the issue.


Also, this problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1327780

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Fixed In

Madrid Patch 5
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-31 18:20:17