Notifications

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Issue

Symptoms

When trying to clear a user's password reset questions you might come across an error after deleting the user's associated pwd_active_answer records.

"The number of questions required for enrollment has changed. Enroll again."

 

Release

All

 

Resolution

If you want to completely clean up, as if the user never enrolled, we suggest clearing the records in the following tables for that specific user. 

pwd_enrollment 
pwd_active_answer 
pwd_enrollment_snapshot user's associated "pwd_enrollment" records.

 

 

Article Information

Last Updated:2019-08-02 20:42:51
Published:2019-05-17