Notifications

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Issue

Symptoms

Virtual Agent Topics are working as expected during while previewing but in Service Portal it does not work for end users.

Release

All available releases

Cause

Virtual agent topics were not published after making changes to the same. Whenever you make changes to the virtual agent topic and saves it, it will be visible when you preview it. But for an end user to see these changes, you have to publish the topic again. 

Resolution

Publishing the topic again will resolve the issue.

Additional Information

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/concept/virtual-agent-overview.html

https://docs.servicenow.com/bundle/london-it-service-management/page/product/itsm-virtual-agent/reference/itsm-virtual-agent-topics.html

Article Information

Last Updated:2019-08-02 20:42:54
Published:2019-05-17